Customer Care
Customer service is our top priority. HemHers strives to produce professional and superb customer service; Both inside and outside of the company. Customer feedback is very important to us. It ensures us on whether or not our services are meeting the customer needs and expectations. Furthermore, it helps us recognize problems that need to be solve.
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Contact info.hemhers@gmail.com for any questions or Concerns.
Refunds/Deposits
Please note that all deposits for custom orders are non-refundable. By making a deposit, you acknowledge and agree to this policy.
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Contact info.hemhers@gmail.com for any questions or Concerns.
Privacy & Safety
BY PROCEEDING TO SHIPPING AND SUBSCRIPTION UPDATES YOU AGREE TO THE PRIVACY POLICY AND CONSENT TO RECEIVING RECURRING EMAILS FOR UPDATES, ORDER CONFIRMATIONS, EXCLUSIVE OFFERS AND EARLY ACCESS TO NEW PRODUCTS. YOU CAN UNSUBSCRIBE AT ANY TIME.
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DATA THAT WE COLLECT
We may collect various information from the customer when placing an order for a product on the site. We collect information for processing data, your purchase on the site, and any possible claims, as well as, provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We need this information in order to allow the finalization of each order on the Site. We may also use this data to process payments for the product, as well as delivery options. We also use that data to inform you when the product is about to be delivered.
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Your actual order details may be stored with us. You may access this information by logging into your account on the Site.
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We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss or destruction of/ damage to your information. When we collect data through the site, we collect your personal details on a secure server. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
Payment Methods
Credit/Debit Cards